5+ hour, 20+ min ago   (359+ words) Published by Bdaily Bdaily Business News on 13 Sep 2026 West Yorkshire-based furniture ecommerce business Flair Furniture Group has appointed Paul Atherton as group chief executive as founder Ashley Hainsworth moves to chairman. Paul will take up the role on October 1, bringing…...

17+ hour, 43+ min ago   (113+ words) The most complete US primary law API. Statutes, regulations, constitutions, court rules and executive orders across all 53 US jurisdictions via REST, MCP or SQL, with point-in-time queries, Bluebook citation resolution, and the whole corpus downloadable under CC BY 4.0. Solo practice,…...

15+ hour, 57+ min ago   (1280+ words) The objection customers give you isn’t always the reason they walk away. Here’s how to uncover what’s actually stopping the purchase. So you lower the price. So you follow up. So you assume they weren’t ready. But what if you’re…...

1+ day, 22+ hour ago   (487+ words) Long before a customer speaks with a human representative, AI may already be shaping parts of their experience with a brand. As AI becomes more deeply embedded in digital customer journeys, automated systems can interpret signals, make recommendations and influence…...

4+ day, 5+ hour ago   (1295+ words) A customer rarely experiences a company as an org chart. They see the checkout page that loads slowly, the support agent who remembers their problem, the delivery update that arrives at the right moment, or the return process that takes…...

1+ week, 5+ day ago   (909+ words) Empathy is too often considered a nice-to-have “soft” skill when hiring and training customer service professionals. But when your agents pick up the phone or join a chat, it’s because something has gone wrong for a customer. Offering them empathy…...

1+ week, 3+ day ago   (658+ words) Kozlova's experience suggests that even highly technical industries are shaped by human relationships and communication. How Empathy Is Influencing Modern Business Practices Kathrin Kozlova on why emotional intelligence is becoming an increasingly important consideration in business. Kathrin Kozlova has spent…...

21+ hour, 33+ min ago   (946+ words) From the Field — 3 | Connecting the Dots — Personal observations & lessons from working with products, people and organizations Loyalty is a word organizations use …...

1+ day, 19+ hour ago   (586+ words) I pay close attention to feedback, but not all criticism is constructive. Here’s how to tell the difference and ignore the noise. Here’s how we decide whether these cases are worth addressing, and how you can do the same if…...

3+ day, 7+ hour ago   (325+ words) Orvera AI has received the "Best AI CX Platform for Enterprise Contact Centers" award from UBS Forums at the 18th Edition BPO Innovation Summit & Awards 2026. UBS Forums presented the award on September 2, 2026 at The Leela Palace in Bengaluru, to a room…...