2+ day, 10+ hour ago   (740+ words) A few weeks ago, WordPress co-founder Matt Mullenweg was singing the praises of a board member's big new job as CEO of Bluesky, writing on his blog Aug. 7 that he was "very excited to see what they figure out." That…...

3+ day, 7+ hour ago   (1404+ words) Everyone is focused on whether AI will replace Google. I think they’re asking the wrong question. Discovery has always been the cheapest part of the buying process. Trust has always been the most expensive. Agentic AI may automate discovery, but…...

1+ week, 5+ day ago   (1144+ words) If you use AI to interact with customers in the EU, you must tell them. That provision of the EU AI Act started Aug. 2. The EU AI Act's Article 50 transparency obligations require that people be informed when they're dealing with…...

2+ week, 3+ day ago   (1253+ words) Whether AI delivered improved customer experience is questionable. Maybe it did. Or perhaps the knowledge-base updating, routing alteration, staff change, process redesign or seasonal demand alteration coincided with AI delivery. As AI spread along the customer journeys, it became increasingly complicated…...

2+ week, 3+ day ago   (1015+ words) AI search is beginning to change how customers research products before they reach a retailer’s site. Shopify’s latest commerce data suggests that shoppers referred by AI tools often arrive further along in the buying process, particularly when they need help…...

2+ week, 4+ day ago   (961+ words) August 25, 2026 -- Author: John Moses -- Oura’s business is built on turning round-the-clock signals from your body into insights you can act on, so that health becomes a daily practice instead of a guessing game. When we looked at our own support…...

1+ mon, 1+ week ago   (547+ words) There are many ways AI is influencing marketing. However, I’m seeing marketers pigeonhole its capabilities. Content creation and automated distribution are not the only areas to use AI tools. There is much more to a marketing AI environment than removing…...

1+ mon, 1+ week ago   (954+ words) NiCE landed its largest CXone and Cognigy deal to date — an eight-figure deal with the British government. It also beat its own guidance. That's part of the good news from its second-quarter earnings report, delivered Aug. 5. The challenging news: none…...

1+ mon, 1+ week ago   (336+ words) Gives creative teams human performance and AI voice from one global talent network, one licensing standard, and one accountable point of contact NEW YORK, August 4, 2026 (Newswire.com) - Voices, the trusted platform for voice solutions powered by professional talent, today announced…...

1+ mon, 1+ week ago   (1584+ words) Customer experience teams have long used journey maps to describe how people discover, evaluate, buy and use a product or service, but static maps cannot fully capture what customers actually do across websites, mobile apps, stores, contact centers, email and…...